Payment Policy

Last updated: Dec , 2025

At Ciclove, we are committed to providing a safe, secure, and transparent shopping experience. Please review our payment terms below to understand how transactions are processed.

1. Accepted Payment Methods

We accept the following secure payment options for online purchases:

Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay
Digital Wallets: Shop Pay, Apple Pay, Google Pay

Note: The available payment icons are displayed at the bottom of our website. Please ensure your payment method is valid and has sufficient funds.

2. Payment Security

Security is our top priority. We use industry-standard measures to protect your financial information:

SSL Encryption: All payment data is transmitted via secure 256-bit SSL encryption.
PCI-DSS Compliance: Our store is hosted on Shopify, which is Level 1 PCI DSS compliant.
Data Protection: We do not store or have access to your full credit card numbers. Your payment information is handled directly by the secure banking network.

3. Billing Terms & Currency

Currency: All prices listed on our website are in US Dollars (USD) unless otherwise selected via the currency converter. If your bank account is in a different currency, your bank may apply a conversion rate and foreign transaction fees.
When You Are Charged: Your payment method will be charged immediately upon completion of the checkout process. You will receive an order confirmation email once the transaction is successful.
Taxes: Sales tax is calculated at checkout based on your shipping address and local regulations.
No Hidden Fees: The total cost (product price + shipping + applicable tax) is clearly displayed at checkout before you confirm payment.

4. Order Verification

To prevent fraud and protect our customers, some orders may be subject to a standard verification check. We reserve the right to request additional information (such as billing address verification) or cancel orders that appear fraudulent or unauthorized.

5. Refunds

Refunds for returned items or cancelled orders will be processed back to the original payment method.

Processing Time: Once a refund is issued by us, please allow 5-10 business days for the funds to reflect in your bank account, depending on your financial institution.
For more details, please refer to our Return Policy.

6. Contact Us

If you have any questions regarding your bill, payment issues, or chargebacks, please contact our support team before filing a dispute.

Email: Sales@Ciclove.com
Phone: +86 139 2610 8884
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT+8)